Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc.

Backed by a network of parts and service centers, nationwide dealer support organizations, and factory-trained service technicians, SSI is committed to providing the best parts and service support in the industry.

We offer training schools for our service technicians on a regular basis, ensuring the best possible service to Taylor Machine Works' customers.

Sudden Service, INC (SSI) is a subsidiary of the Taylor Group of Companies, a third-generation family-owned business based in Louisville, MS since 1927.

Duties / Responsibilities :

• Generates sales to customers for parts, assemblies, truck rebuilds, used parts, and vision plus.
• Acts as a liaison between Taylor Machine Works and the customer. Helps resolve any problems the customer feels he / she has with receiving parts, quality of work performed by serviceperson, quality of rebuilt components, invoicing, and any other problems necessary to maintain rapport with the customer.
• Quotes service in the field and works with all customer relations.
• As directed by stocking list from the Manager of Inventory Control, keeps the rolling warehouse stocked with parts and rotating parts with turning inventory.
• Manages and reports to customer details of their comprehensive preventative maintenance plan.
• Provide a detailed call report to the Sudden Service Manager weekly to discuss customer concerns and demands in the field.
• Communicates twice daily with the direct parts representatives passing on any information or parts orders.
• Make constant recommendations and suggestions for merchandising programs and the benefits of preventative or full maintenance agreements.
• Maintains and submits accurate and timely vehicle expense reports and personal expenses.

Required Skills / Abilities :

• Must have valid driver's license and good driving records to be insurable by corporate insurance carrier.
• Basic knowledge of computers.
• Travel out of town two to three times per week.
• Excellent communication skills.
• Possess tact and diplomacy while working with customer base and peers.

• High school education or GED equivalent.
• Knowledge of the Taylor Parts System preferred.
• Experience in sales would be a plus although not required.

Benefits :

• Medical / Prescription
• Dental
• Vision
• Vacation
• 10 Holidays
• 401K

Last updated : 2024-04-24